Shipping & Returns
Standard Ground Shipping: 5-10 business days ($3.99 flat rate)
Expedited/Rush Shipping: 2-3 business days ($9.99 flat rate)
RETURN & EXCHANGE POLICY
Our hope is that you love your purchase from Thistle & Reed, but if for some reason you are not completely satisfied with your purchase we will be happy to offer you a return or exchange for any regular price item within 14 days following the policy guidelines listed below.
Thistle & Reed Mobile Boutique (the truck) and www.thistleandreed.com operate as separate entities. As a result, the refund and return policies are not the same. Items purchased while in the truck must be returned in the truck. Items purchased through www.thistleandreed.com must be returned through www.thistleandreed.com. All return requests must be initiated by emailing us at firstname.lastname@example.org.
Thistle & Reed Online (www.thistleandreed.com):
We fully understand that shopping online is a different experience than shopping in the truck. Customers do not receive the same personal attention and customer service that we are able to give in the truck. Shopping online does not allow our customers to be able to try on or touch and feel the products they purchase. Due to these differences, if you are not completely satisfied with your online purchase, we are more than happy to accept your return for the credit of your choice – full refund, store credit or exchange. We will accept un-worn and un-altered items with original tags attached and a sales receipt for return. ThistleandReed.com must approve your return before it is sent back. If you are requesting a return, we must be contacted within 14 days of receipt of the order via e-mail at email@example.com.
Shipping costs (both original and return) are non-refundable. Sale items are final sale and cannot be returned. ThistleandReed.com has the right to refuse any return that does not meet our requirements mentioned above. For more details on how to make a return/exchange go to www.thistleandreed.com/pages/return-refund-policy
Questions regarding our return policy? Email us at firstname.lastname@example.org